Total Absence Management for Leaders 

Effective August 6, Advocate will transition the administration of all Leaves of Absence and Disability claims to MetLife.  

 Here’s what this change means to you:

  • Team members with active leaves will transition to MetLife for ongoing administration.
  • Team members will be required to contact MetLife after notifying their manager/supervisor, to request new leaves of absence. Team members can either call MetLife or submit leave/disability requests through MetLife’s online system. 
  • MetLife will gather and review all needed information from the team member and Advocate and will then make a decision regarding the appropriate leave or disability claim.
  • MetLife will provide ongoing communications about the status of a requested leave to the team member and manager/supervisor.
  • Communication on leave requests, status updates, return to work, etc. will come directly to managers/supervisors from MetLife via email.
  • Team members and managers/supervisors will have access to MyBenefits via  ( > Current Team Member Login > Leave of Absence) to track the status of all leave requests.
  • Team members will have mobile access to MyBenefits via MetLife’s app (App Store or Google Play) to track status of their leaves.


Training Session Schedule

Online Access

Single sign on to all benefits information


MetLife MyBenefits

Requires first-time user login


Mobile App - App Storeor Google Play




MetLife Customer Solutions Center


M-F, 7am-10pm CT

HR Direct

HR Direct Request for Service


Internal (23.1447)

M-F, 8am-5pm CT